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Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch in 1-5 business days after the order is placed.

Shipping time: This refers to the time and it takes for items to be shipped from our fulfillment center to the destination.

The following delivery time includes processing time:


United States (Except: Puerto Rico, Virgin Islands, Guam, Alaska, Hawaii, Northern Mariana Islands )
Standard Shipping (12-15 days) the order amount is below $69 :$7.99
Free Shipping (12-15 days) the order amount is above $69 :$0

Australia
Standard Shipping ( 11-20 days) the order amount is below $69 :$7.99
Free Shipping (11-20 days) the order amount is above $69 :$0

Canada
Standard Shipping ( 19-24 days) the order amount is below $69 :$7.99
Free Shipping (19-24 days) the order amount is above $69 :$0

United Kingdom, Germany, France
Standard Shipping ( 8-14 days) the order amount is below $69 :$7.99
Free Shipping (8-14 days) the order amount is above $69 :$0

Other countries/regions we ship to: Switzerland, Denmark, Ireland, New, Zealand, Italy, Spain(Except:Baleares, Las Palmas, Santa Cruz), Belgium, Austria, Sweden, Netherlands, Norway, Portugal.
Standard Shipping (12-15 days) the order amount is below $69 :$7.99
Free Shipping (12-15 days) the order amount is above $69 :$0

Please note that your tracking information might not be visible on your account once your order leaves our warehouse since we need to receive this information from the courier and upload it to our system. However, if you cannot see your tracking number within 48 hours of placing your order, please contact us an email at service@hereunow.com.

Note: We currently don't support shipping anywhere except the countries mentioned above.

UNSUCCESSFUL DELIVERY
Refund Policy for Unsuccessful Delivery:

A refund policy is not applied in any case including items damaged, lost, etc. Otherwise, insurance should be applied.

Return Parcel:

In any case, the parcel may return to us for one of the following reasons.

· Unclaimed (>90% ** All Parcel will be returned if they are unclaimed within 14 days upon the arrival.)

· Insufficient Address

· Moved, Left No Address

· Returned For Better Address

· No Such Street or Number

· Not Deliverable As Addressed Unable to forward

· No Mail Receptacle

· Vacant

· Refused

· Attempted - Not Known

· Box Closed - No Order

Disregarding any reasons, the Company will be charged the return delivery cost by our local Post Office for all undelivered or unclaimed parcels. The customer should be responsible for the return delivery charge and re-shipment charge if parcels or goods returned "unclaimed" or due to address the related problems.

ABOUT TAX

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the package reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a package due to import duties or taxes.

We only charge taxes and fees for the following EU countries:

Germany 19%
France 20%
Italy 22%
Spain 21%
Austria 20%
Belgium 21%
Netherlands 21%
Denmark 25%
Portugal 23%
Sweden 25%
Ireland 23%

Taxes and fees charging shall be interpreted by the EU organizations

We would love to hear from you, contact us on:

Email: service@hereunow.com

Company: Beijing Jinshangcheng Supermarket Co., Ltd.

Address: 130-122, Basement Floor, Building 1, No. 25, Jingxing Street, Nanshao Town, Changping District, Beijing