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Return Policy

Hereunow wants you to be completely satisfied with your new pants and offers a 14-day return or exchange policy on most items. Please note that sale and discounted items can only be exchanged and are not eligible for return.

Hereunow does not cover any return shipping costs for any online returns or exchanges.

To be eligible for return, your items must meet the following criteria:

If 14 days have gone by since receiving your item, unfortunately, we can’t offer you a refund.
To be eligible for a return, your item must be unused, saleable, and in the same condition that you received it. It must also be in the original packaging.
We do not refund items sent to an incorrect address given by the customer. Please make sure that the address you provide is accurate.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Final Sale Items

Please note that the following items are considered final sale and cannot be returned or exchanged:

Gift Vouchers or Gift Cards
Socks
Undergarments

How to Return/Exchange Your Item(s)
If for any reason you are dissatisfied with your purchase within 14 days of your original purchase please contact our Customer Service at service@hereunow.com Please note that purchases made online/by phone, cannot be refunded in store, but we can accept the return and we will process the refund at our earliest convenience.

Returns
Please include your name, phone number, address and a copy of your invoice/receipt.

We are not responsible for return shipping costs or items lost in the mail and recommend that you purchase parcel tracking on your return shipment.

Returns and exchanges are processed within 3-5 business days of receipt.

If you have any questions or need more information about our return policy, please don't hesitate to get in touch with us. Our friendly and helpful team will be able to answer any questions you may have. We're here to help!


We would love to hear from you, contact us on:

Email: service@hereunow.com

Company: Beijing Jinshangcheng Supermarket Co., Ltd.
 
Address: 130-122, Basement Floor, Building 1, No. 25, Jingxing Street, Nanshao Town, Changping District, Beijing
 
Phone Number: +8613005186260